IT Support Glasgow & Edinburgh

Get your own IT department without the cost or hassle.

30-day contracts = peace of mind with no tie ins 

About

IT Support Glasgow & Edinburgh

IT Support Services from as little as £15 per day

At Purity, we can prevent many problems happening in the first place with a simple audit of all your IT systems followed by a few recommendations where required.

Regular maintenance can make all the difference and at Purity, we believe it’s often easier to prevent problems rather than solve them.

Depending on the size of the problem we will use as many technicians as it takes to resolve matters fast and efficiently.

Even in the event of a non-critical IT failure, such as printer going down, you can still be assured that the problem will be corrected within a few hours.

It’s an alarming fact that many companies still rely on a ‘friend’ to do their IT.

Only when a major problem occurs and business grinds to a halt do many companies realise that a more professional approach is required.

 

Thinking about changing your IT company?

Like many companies, this may seem like too much hassle or perhaps you’re scared of repercussions

Changing support is easier than you think – we can do a quick audit and provide our Support costs offering within 1 day.

Plus with 

  • 1 Month FREE trial
  • No tie in.

Why Wait?

Is your IT in a muddle?

Have you been relying on a tech-savvy Employee or a helpful friend or family?

Call us, we can set it straight.

Give that employee their time back.

Stop relying on a friend who is always away on holiday when you need them!

First months Support is Free, There is no contract tie in.

Business IT support problems can drive people nuts; long support contracts can make businesses nervous.

Those two added together can make people pretty mad if things go wrong.

We take that worry away;

  • Month one IT Support free
  • 30-day rolling contract
  • No tie in = easier decision to make

 Bonus Note – There is no cap on our support, call us to get us out to your office as many times as you need at no additional cost.

IT Support Service Levels

We have 6 IT support engineers to look after clients 8 am to 5 pm Monday to Friday.

All issues are logged on a helpdesk, we send out monthly reports.

Our standard Service Levels are

  • 4 hours for non-critical
  • 1 hour for critical

however, we do offer 30 minutes and immediate response times if you prefer.

 

What is included in IT Support and Services at no extra cost

  1. Unlimited Day to day IT Support via phone email
  2. Onsite support
  3. Remote control support
  4. 24×7 monitoring of systems and daily email of any issues
  5. Fitting of replacement parts that fail in PCs Laptops
  6. Guidance, advice and meetings

IT Support Service Package Addons

  1. Projects such as new Server installs
  2. Office moves
  3. New PCs Laptop installs
  4. Enhanced faster response times ie Service levels immediate or 30 minutes

Most businesses have similar needs. We help with these:-

  • Sharing and storing of documents/files for all staff
  • Making sure data it is secure and safe
  • Helping people work from home, other offices, even on holiday
  • Avoiding disasters and downtime
  • Providing IT Support when things go wrong

Technology Solutions, we bring to our clients

IT Support Helpdesk

  • With service levels & ticketing Open, 8 am -5 pm M – F and most Bank Holidays
  • We also do full-time onsite Support – 1 to 5 days per week onsite at a client’s office

Server installations – to enable secure information/document sharing for staff

Remote working solutions – linking multiple offices together or home office working (eg CITRIX , Remote Desktop Server, VPNs)

Security – of PCs Laptops Mobiles and networks

Backup of data – this includes ZERO downtime and business continuity

Cloud – Data Centre hosting, putting your Server(s) offsite safely

Internet lines – fast fibre, leased lines

Telephone Systems – VoIP affordable monthly subscriptions

Office 365 – Email and migrations less than the RRP Microsoft price

Purityit IT Support Services

Network Audit

Today more than ever you can’t get by without your IT systems to make it successful.  IT auditing helps you to understand

  • What you have?
  • How you are using it?
  • How stable your systems are?
  • What risks there are to your confidential data?
  • What more you could do with what you have?
  • What additional investment would allow you to achieve?

See Our NetWork Audit Packages

 

Help Desk Support

Running a full time IT department is an expensive business for most companies but at Purity we can help keep your systems operating smoothly and efficiently for a fraction of the cost.

Our highly-experienced team of technicians can provide a range of support options using the latest technology and remote access. Often, we can diagnose many problems before they become serious and solve any issues remotely without any need for a site visit, thereby cutting down on time, money and inconvenience.

We are always on hand for serious emergencies and our trained support staff will operate a triage system to ensure that the most critical problems are dealt with first.

Remote Assistance

Most IT problems – around 90% – can usually be resolved without any need to disrupt business, incur expensive on-site visits or long delays.

Our technicians can log on to your business network through a secure system and provide remote assistance to get you back up and running in a fraction of the time it would take to send an engineer out.

 

Onsite Visits

In the event of an engineer being needed on site we can usually have somebody with you within hours.

Our technical experts have the skills to fix the majority of problems in-situ but if necessary, can arrange for machine to be taken away for more complicated repairs.

Talk with an expert

For more bespoke pricing or IT Support costs, please

We're Here To Help!

Office

20 Payne St

Glasgow, G4 0LF

Hours

M-F: 8am - 5pm
S-S: Closed

Call Us

0333 577 2002