VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection, you can get phone service delivered through your Internet connection instead of from your local phone company
Why use VOIP?
Major reasons to use VOIP
- Lower Cost
- Increased functionality
- Utilise your own internet line
- Divert to mobile free
- Take calls at home, office or abroad
- Call recording available
No Upfront Cost
Monthly cost includes all handsets, call costs & subscription + Support
All training and setup cost are free
In general phone service via VOIP costs less than equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. There are also some cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VOIP without any additional costs.
In the most extreme case, users see VOIP phone calls (even international) as FREE. While there is a cost for their Internet service, using VOIP over this service may not involve any extra charges, so the users view the calls as free.
VOIP makes easy some things that are difficult to impossible with traditional phone networks.
- Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
- Call centre agents using VOIP phones can easily work from anywhere with a good Internet connection.
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